Setting Goals to Tackle Environmental Challenges  

In 2014, Hyatt launched its 2020 Vision to tackle the most pressing global environmental issues we can influence. It is based around goals for reducing energy and water consumption and greenhouse gas (GHG) emissions at our hotels, recycling and waste reduction, supply chain sustainability, and building efficiency – challenges that require collaboration with our industry, other businesses, and thought leaders.

Find out more through our Corporate Responsibility Scorecards and Responsible Sourcing page.

Using Data to Drive Performance  

We use a global environmental management database, Hyatt EcoTrack, to collect and analyze sustainability data from hotels around the world. The database provides hotels with easy-to-read dashboards for data analysis, and includes projects and best practices for further improvements. Data management has been central to Hyatt’s sustainability initiatives, with energy and water tracking beginning back in the early 1990s.

Identifying and Planning Solutions  

Hyatt hotels all face different environmental and operational opportunities and challenges depending on building type, age, climate, layout, and local infrastructure, among other factors. So we use energy audits to identify and prioritize property-specific projects to improve performance. We review hotel locations against water risks using the World Resources Institute Aqueduct tool and prioritize water efficiency, particularly for hotels in water-stressed areas.

Typical property-specific projects include, but are not limited to, retrofits of lighting and water fixtures, upgrades to aging heating and cooling plants, installations of new and efficient air handling systems, upgrades of kitchen and laundry equipment, usage of alternative water sources or water recycling, generation of renewable or low-carbon energy, and implementation of building automation and energy optimization systems.

Additionally, hotels develop energy and water conservation plans with specific tactics for operating optimally. Plans could include topics like lighting schedules and water leak reporting and responding procedures. Training materials, guidance documents, and case studies support hotels to continue to advance their performance.

Tackling Waste  

While variability in municipal and commercial infrastructure presents challenges, we strive to reduce waste and increase recycling rates by supporting hotels with guidance and training materials. We also have a range of recycling and waste management strategies we apply, including steps like working with Clean the World to donate gently used soaps and shampoos.

Collaborating to Reduce Food Waste  

Food waste is often a large part of a hotel’s waste stream. In collaboration with other hotel companies, the American Hotel and Lodging Association, World Wildlife Fund, and with support from The Rockefeller Foundation, Hyatt contributed to the creation and launch of a toolkit developed to advance industry-wide food waste prevention. We also work with a variety of organizations that assist hotels in establishing donation programs for excess edible food.

To accelerate progress in this area, we have 2020 food waste targets, starting at managed full service hotels:

  • All hotels will complete Hyatt’s food waste prevention training and implement prevention plans.
  • We will double the percentage of North America hotels with food donation programs.
  • Alternative methods of managing inedible food waste will be used where feasible.

Building a Culture of Environmental Stewardship  

The basics are just as important for making an impact. Through engaging training materials, we prompt departmental managers at hotels to reiterate the importance of simple steps such as turning off faucets while cleaning and pre-heating kitchen ovens only as needed.

Building More Sustainably  

In order to help our hotel owners and developers integrate sustainable design features, our guidelines for new construction and renovation outline key topics such as insulation, lighting, cooling and heating efficiency, water and ventilation systems, and materials.

Working Together to Find Solutions  

The biggest environmental challenges cannot be solved alone, so we collaborate with companies in our industry and beyond, stakeholders, and experts to stay at the forefront of best practices and to contribute toward meaningful solutions.

  • International Tourism Partnership (ITP) working groups on climate change and water stewardship help evolve sustainability across the tourism industry.
  • American Hotel and Lodging Association sustainability committee helps us to advance best practice and raise awareness of environmental issues across the industry.
  • Hyatt is a signatory to the Hotel Owners for Tomorrow Coalition, which sets forth commitments and five actions to promote sustainability across hotel owners in Asia, focusing on increasing awareness to address climate change risks and opportunities related to developments and investments.
  • Paulson Institute’s CEO Council for Sustainable Urbanization in China brings together companies from the U.S. and China to establish a more sustainable path forward for China’s vast urbanization programs. Hyatt has also been a leading sponsor of the Paulson Institute’s China Mayors Training Program, an initiative that brings Chinese mayors to the U.S. for a two-week immersion training with the goal of teaching cutting-edge sustainable urban approaches.

Find out about other collaborations on our Responsible Sourcing and Responsible Seafood pages.

Providing Transparent Data  

We aim to provide sustainability data in a consistent, meaningful way.

  • We have participated in CDP Climate Change since our 2013 report, so investors and analysts can access detailed information on our GHG emissions and climate change strategy.
  • Hyatt and other hospitality companies came together through ITP to develop the Hotel Carbon Measurement Initiative (HCMI) and Hotel Water Measurement Initiative (HWMI). These standardize the industry’s methodology for reporting carbon emissions and water use, particularly for the purpose of corporate clients.
  • Hyatt worked together with peer hotel chains to launch a freely available Hotel Sustainability Benchmarking Index through Cornell University’s Center for Hospitality Research. Established in 2013, this is the only benchmarking tool with global reach based on actual and reviewed data for 10,000 hotels. See for benchmark results.

Learn about key highlights and recent milestones in our latest annual Corporate Responsibility Scorecard.