Striving for Broader Impact

We have the opportunity to drive change across our value chain – to help protect the environment, human rights, and animal welfare and to support inclusion and diversity.


Avendra contracts our food, beverage, and operating supplies for managed hotels in our largest market – North America. But many purchasing decisions happen at the hotel level. Our brand standards, guidance materials, and sourcing goals are helping us integrate consistent responsible sourcing principles across our hotels.


Influencing Supply Chains

  • Hyatt was one of the first global hospitality companies to launch a holistic global sustainable seafood goal. We have been working with World Wildlife Fund (WWF) since 2012 on this, and launched our goals in 2014. Learn more.
  • Hyatt was in the first group of signatories for the World Travel and Tourism Council Declaration on Illegal Trade in Wildlife to combat exploitation of vulnerable species and help protect communities and wildlife.
  • Hyatt has been focused on encouraging hotels to source cage-free eggs for nearly a decade. We are committed to working with all managed and franchised hotels globally to source cage-free eggs. Hyatt’s goal is to source 100% cage-free shell and liquid eggs in key markets including the U.S., Canada, and Europe by 2022 and globally by the end of 2025. Hyatt continues to keep animal welfare in mind as hotels source food, including when purchasing food such as chicken, beef, and pork. Currently, more than 90% of liquid and shell eggs used in managed hotels in the U.S. and Canada are cage-free, and we will continue to report on the progress for these hotels as we have done in the recent years.


Sourcing Our Food Thoughtfully

We believe in local, organic, or sustainable dining options. This means incorporating responsible choices when possible, including:  

  • To-go containers made of compostable or recycled materials
  • Removing polystyrene disposables
  • rBST-free milk
  • Grass-fed, hormone- and antibiotic-free beef hamburgers
  • Pork from sows raised in group housing
  • Local or organic produce


Building Smarter, Greener Hotels

Our Global Technical Standards recommend that when possible our hotel owners and developers purchase sustainable materials during hotel development and renovations, such as:

  • Wood products with Forest Stewardship Council certification
  • Paints and coatings certified to Green Seal standards
  • Appliances that are Energy Star rated


Understanding Our Supply Chain

We collaborated with Avendra, WWF, and peer companies on a supply chain risk and opportunity assessment to prioritize efforts within our diverse and fragmented supply chain. The findings are helping shape further sustainability advancements, especially in agricultural crops, seafood, animal proteins, and plastic and paper products.


Collaborating with Suppliers

We want our suppliers to know and share our corporate responsibility principles. Our Supplier Code of Conduct  outlines our minimum expectations for compliance, human rights and labor, health and safety, the environment, and ethics. Where possible, we request environmental policies from suppliers to signal the importance of environmental action to other businesses. We also work with businesses that actively provide sustainable alternatives and information to us.


Building Inclusivity

We have an opportunity and a responsibility to ensure our supply chain reflects our own internal commitment to diversity. Our supplier diversity program focuses on building relationships with businesses owned by minorities, women, military and disabled veterans, and LGBT persons. Learn more.


Learn about key highlights and recent milestones in our latest annual Corporate Responsibility Scorecard.