DIVERSITY, EQUITY & INCLUSION

We believe that embedding DE&I in every part of our business is the manifestation of our purpose – to care for people so they can be their best. This means everyone with no exceptions. We are committed to ensuring diversity, equity and inclusion is reflected across our actions and behaviors, policies and procedures, workplace environment and culture. Our Change Start Here commitments outline key DE&I goals around (i) who we employ, develop, and advance, (ii) who we support, and (iii) who we buy from and work with.

To learn more about our commitment to building equality across our organization, industry and around the world, please read our most recent annual DE&I report, Advancing our Purpose of Care: Diversity, Equity and Inclusion at Hyatt.

As a company that stands with all people who suffer from discrimination and prejudice, we continue to uphold our vision of a world of understanding and care through our words and actions. But even more importantly, we call upon ourselves to do better and be better through our Change Starts Here commitments, detailed below.

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Hyatt’s Commitment to DE&I

Diversity, equity and inclusion are more than words. They are a set of ideals that have motivated us since our first hotel opened more than 65 years ago. When brought to life through action, they are an unstoppable force for good and critical to fulfilling our purpose of care. We are committed to advancing diversity, equity and inclusion and, when we have not lived up to our own expectations, we hold ourselves urgently accountable to do better.

Our vision for a more just and equitable Hyatt community comes alive through a wide variety of efforts, commitments and goals. In fact, we accelerated these efforts in 2020 with Change Starts Here, which focuses on who we employ, develop and advance; who we support and who we buy from and work with. Read more about these three focus areas below.

In addition, our purpose of care is made tangible through a variety of initiatives and efforts, including:

Hyatt’s achievement of a 100% ranking on Human Rights Campaign (HRC) Foundation’s Corporate Equality Index every year since 2004 and, for the past 19 years, to be named by HRC as a Best Place to Work for LGBTQ+ Equality.
Increating opportunities for people living with disabilities by supporting Hands On Education, a state and federally funded training program for people with disabilities and Hands On@Hyatt, a two-week course to prepare individuals for entry-level positions within the hospitality industry. Serving as an official sponsor of the Special Olympics, following years of ongoing regional support, to broaden our reach and collaborate on critical initiatives.
Collaborating to make change, like Dreams Las Mareas, Costa Rica and Amstar. Together they implemented inclusion initiatives, such as an accessible beach made with recycled plastic taps collected by colleagues for people with mobility limitations. The Amstar Costa Rica team invited Edwin Calixto Víctor Ocampo, a Paralympic Surfer from nearby La Cruz, to be involved and support these initiatives. In return, Amstar supported Edwin by sponsoring him in Paralympic competitions.

All this work rests on a foundation of dignity and respect. To protect that foundation, for our employees in particular, we have a zero-tolerance harassment policy in place to ensure their safety. It strictly prohibits harassment and includes both a mechanism for individuals to anonymously report incidents of harassment and a procedure for investigating complaints, among other elements.

Our Path Forward – Hyatt’s 2025 DE&I Goals

In 2020, we launched our Change Starts Here commitment with actionable goals to accelerate DE&I efforts by 2025 across three key areas: 1) Who we employ, develop and advance 2) Who we support and 3) Who we buy from and work with.

Click here to view Hyatt’s 2022 Change Starts Here grantees.

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Who We Employ, Develop and Advance

Diverse workforces don’t just happen; they’re intentionally built. We have made significant strides through strong Diversity Business Resource Groups, launching our Global Diversity, Equity & Inclusion Council, training our people managers on how to lead inclusively and ensure inclusion and diversity are embedded within our talent management practices.

We are committed to focusing on hiring, promoting and retaining diverse talent to increase the representation of women and people of color, with a particular focus on ensuring our leadership better reflects the rest of the organization and the communities in which we operate. For example, we’ve collaborated with a diverse-owned consultancy to audit our talent practices and support listening roundtables with Hyatt leaders.

This has required us to work to ensure equity in our own internal processes. Part of this effort is providing a level playing field for career growth for all colleagues through application of standardized Internal Recruiting & Hiring Guidelines. Hyatt has set a goal to double representation for women and people of color groups respectively in key leadership roles, which includes doubling representation of Black leaders (U.S. only) by 2025, compared to to 2020.

We regularly review our hiring and promotion processes as well to deliver diverse candidates in the selection process. We will continue to link the achievement of our inclusion and diversity goals to compensation for all leaders at Hyatt.

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WHO WE SUPPORT

We support a wide variety of organizations and businesses that focus on career development across diverse populations, especially youth, to ensure that they and their communities continue to benefit and thrive.

Hyatt has committed to making financial contributions totaling $1M* USD through the Change Starts Here Grant Program (funded by the Hyatt Hotels Foundation) by 2025.

Other commitments include:

Magnify our long-term focus on helping Opportunity Youth** prepare for and secure good jobs through our global RiseHY program***
Invest in our Chicago hometown by supporting organizations committed to strengthening underserved populations, with a focus on the Black population.
Invest in initiatives that support Black- and other diverse-owned businesses with a philanthropic focus on Chicago.

*$1M includes fees such as, but not limited to, administrative and consulting.

**Opportunity Youth are defined as young people aged 16-24 from challenging socio-economic circumstances including those who are disconnected from the economy by not working and not going to school.

***RiseHY is funded by Hyatt Community Grant Program and Hyatt Corporate funds as well as Hyatt Hotels Foundation funds.

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Who We Buy From and Work With

We know that economic inequality is at the root of systemic injustice. We have adopted a robust supplier diversity program in the U.S. intended to drive social change and racial equity by expanding opportunities for diverse- and women-owned businesses.

We are focused on expanding our purchasing with diverse-owned businesses, especially those that are Black-owned. Hyatt surpassed the 2025 goal to achieve 10% Black supplier spend as a percentage of all diverse- and women-owned supplier spend by 2025 (U.S. only). As of year-end 2022, Black supplier spend accounted for 34% of all diverse and women-owned supplier spend and over 500 new Black suppliers have been identified since 2020.

Our program guidelines and registration is available for interested suppliers, here.

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